REFUNDS & RETURNS

Something not quite right? We’ll help make it right.

If your order arrives damaged, defective, incorrect or has another eligible issue, contact ToonFetti promptly so we can review what happened and guide you through the next step.

RETURNS MADE CLEAR
Report Review Approval Return Replacement / Refund

Returns & support

Start with the condition of your order

If you receive a damaged, faulty or incorrect product, keep the item, original packaging and delivery materials together while the issue is reviewed.

Best practice: take clear photos and, where possible, an unboxing video before discarding any packaging. This makes it easier to review damage or incorrect-item claims.

1. Contact ToonFetti promptly

Use the Contact page to report the issue as soon as possible after delivery. Include your order number and a short description of what is wrong.

Damage or incorrect-item issues should be raised quickly after delivery. Product pages may also state a reporting window for damaged or wrong products and request an unboxing video for refund eligibility.

2. What to include with your request

  • Your ToonFetti order number.
  • Clear photos showing the product and the issue.
  • Photos of damaged outer packaging, where relevant.
  • An unboxing video where available, especially for damage claims.
  • A brief explanation of whether the item is damaged, faulty or incorrect.

3. Keep the item in returnable condition

Until the request is reviewed, keep the product unused and in its original packaging as far as reasonably possible. Do not send anything back before ToonFetti provides return instructions.

4. Return review

After the request and supporting evidence are received, the issue can be reviewed to determine the appropriate next step. The support team may ask for additional photos, video or product information if required.

5. Approved return

If the return is approved, follow the return instructions provided by ToonFetti. Keep any return-shipping or pickup confirmation until the case is completed.

6. Replacement or refund

For an approved faulty, damaged or incorrect-item claim, the available resolution may be a replacement or refund depending on product availability and the approved ToonFetti policy.

If a refund is approved, the final processing and bank-credit timing should follow the payment method and live store terms communicated with the return decision.

7. Situations that may not qualify

  • Products that have been used, altered or damaged after delivery.
  • Items returned without first receiving return approval or instructions.
  • Minor colour variation caused by screen or display differences.
  • Custom-made or personalised products where the live product terms exclude returns.
  • Requests that fall outside the approved return window.

8. Need help with a return?

Keep your order number, photos/video and a short description ready. That gives the support team the clearest starting point.

Start a return request →